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PRIVACY POLICY
Your privacy is important to us.
At Auckland DutyFree, we are committed to protecting your personal information. When we collect or handle your data, we comply with New Zealand's Privacy Act 2020. This policy explains how we collect and use your information, and how we keep it safe.
Who Owns the Data
The data collected on this website belongs to Lagardere Travel Retail New Zealand Pty Ltd, located at 5 Tom Pearce Drive, Auckland Airport 2022, New Zealand.
How We Collect and Use Your Information
We collect information (such as your name, gender, shipping and billing address, and email address) to:
· Create and manage your account.
· Process your orders and provide customer support.
· Allow you to use our website and services.
· Send you newsletters and other communications.
Please note that we do not store credit card information on our servers.
We may share your information with trusted third parties to help process your order (e.g., shipping companies, credit card processors) or to perform statistical analysis. We will never share, rent, lease, or sell your personal information (including your email address, credit card information, name, or address) to any third party for their independent use.
You can choose to subscribe to our email newsletters to receive our best deals and updates directly in your inbox. You can easily opt out of these communications at any time.
Period Of Time Which Personal Data Will Be Stored
Personal data will not be kept for any longer than the period of time strictly necessary for the provision of the Services, i.e. throughout the entire duration of the contractual relationship between the User and the Company. While there is minimum retention period, we do not keep personal information for any longer than needed for its intended lawful purpose.
The User’s personal data is deleted when these periods expire. Nevertheless, personal data may be stored for longer than the periods stipulated for the keeping records.
The Rights of the User
The User has the right to access his/her personal data and to request the destruction of any data that should turn out to be inaccurate. Should the User have a Customer account, he/she may directly access the data contained in his/her online account and rectify/eliminate it where applicable, as well as access his/her choices in terms of newsletters.
Security
We have implemented suitable organizational and technical security measures to protect your personal data from loss, alteration, or unauthorized access. We take every appropriate measure to guarantee the confidentiality, integrity, and availability of your information, and we store data in secure systems with restricted access. We also have strict confidentiality agreements with all parties involved in processing your personal data on our behalf.
Cookies
Cookies are small tracking files that are saved on your device (computer, tablet, or phone) when you visit our website. They allow us to recognize your device, remember your preferences, and collect information for statistical or advertising purposes.
Some cookies are placed by our technical team or service providers, while others are issued by third-party partners. You can adjust your browser settings at any time to accept or reject cookies, or to be notified before a cookie is saved.
Microsoft Clarity & Auckland DutyFree Website
We use Microsoft Clarity and Microsoft Advertising to understand how you interact with our website through behavioral metrics, heatmaps, and session replays. This helps us improve your online experience and the effectiveness of our marketing. We use first- and third-party cookies and other tracking technologies for this purpose, as well as for site optimization, fraud prevention, and advertising. For more information, please visit the Microsoft Privacy Statement.
Aelia Club Travel Rewards Program
Please be aware that the Aelia Club Travel Rewards program is now closed to new members.
Aelia Duty Free collected personal information to conduct the program. For this purpose, it may have disclosed such information to third parties, including but not limited to agents, contractors, and service providers. Participation was conditional on providing this information. Members authorized the Operator to use the personal information provided for promotional, marketing, publicity, research, and profiling purposes, including sending electronic messages.
For any requests to access, update, or correct your personal information related to the program, please contact our team at support@lagardere-tr.nz.
Changes to This Privacy Statement
We may update this Privacy Statement from time to time. The revised policy will be published on our website at www.aucklanddutyfree.co.nz. If you have any concerns or inquiries about how we handle your personal information, please contact us at support@lagardere-tr.nz.
Changes to the Privacy Statement
We may change our policies and update the Privacy Statement from time to time and will publish it on our website at www.aeliadutyfree.co.nz. If you have any concerns or inquiries about how we deal with your personal information, you should contact us at support@lagardere-tr.nz