Click & Collect | Auckland DutyFree

TRAVEL LIGHT, SHOP SMART

At Auckland DutyFree, we're dedicated to making your journey more convenient and your shopping experience more rewarding. With our seamless services, you can travel lighter and avoid the queues, so you can spend more time enjoying your trip. From luxury fragrances and skincare to premium spirits and fine wines, you can now browse and pre-purchase a wide range of tax and duty free products from the comfort of your home.

Shop & Collect: Travel with Ease

Our in-store Shop & Collect service allows you to purchase items while at the departure store and pick them up on your return. This means you can travel without the worry of carrying extra bags.

How it Works:

Shop in-store and take your items to the payment area.
Provide your collection date and flight details, then complete the payment. We will securely store your purchases for you.
Keep your receipt safe—you'll need it for collection.
Upon your arrival back in Auckland, go to the Collection Point, show your receipt and passport, and collect your purchase.

Click & Collect: Your Online Shopping Service

Our Click & Collect service is designed for maximum convenience. Shop from our extensive range online, and have your order ready and waiting for you to pick up at the airport. It's the perfect way to save time and travel lighter.

How it Works:

Place your order online up to 6 months and a minimum of 12 hours in advance of your flight.
Select a collection point in your flight terminal.
Enter your flight, passport, and payment details.
Pick up your order at the selected location. Please note that for departures, collection is required at least 1 hour before your flight.

Have a question? You can view our full list of Frequently Asked Questions here for more information.

NB# UNTIL 2 JULY 2025, AUCKLAND ORDERS CAN ONLY BE PLACED 24 HOURS IN ADVANCE.

1. Place your order online 6 months & up to 3hrs in advance (Auckland website), and up to 24hrs in advance (Christchurch, Queenstown, Adelaide & Cairns websites)

2. Select a collection point on your flight terminal.

3. Enter your flight, passport and payment details.

4. Pick up your order at the selected location. Please note that it is required to pick up prior to 1hr before departure.

Click & Collect - 3 Hour Orders

3 HOUR PRE ORDER IS CURRENTLY UNAVAILABLE AT AUCKLAND AIRPORT

You can now shop a selected range of full price and promotional products between 3 - 12 hours before your flght. Just look for the 3hrs icon on product pages. 3 Hour ordering is only available at Auckland & Christchurch websites.

Click AUCKLAND for the full list of products available for 3 hour pre-order or look for the 3 hours Icon online.

All Aelia Duty Free stores (NZ & AU) provide Shop & Collect service. With this service, you can experience the luxury of travelling lighter without missing out on shopping our extensive range with exclusive offers.

1. Shop duty-free products in-store that you would like to collect them on you return, and take them to the payment area.

2. Provide us with your collection date and your flight details, then complete the payment process. Once done, leave your items with us. Please ensure to keep your receipt safe, as it will be required when you collect your purchase.

3. Upon your arrival, go to the Collection Point and show your receipt and passport, then check that the goods are correct and take them with you.

FAQ's

Q. What do I need for collection?

You will receive a order confirmation via your email or mobile once it is placed successfully. Please ensure that you bring the Order Confirmation (screenshot or print-out), Passport and Boarding Pass for order verification.